Underage betting is a matter for the Gambling Commission, not IBAS. In general, if your dispute is about a bet that either hasn’t been settled correctly or a scenario in which the betting operator hasn’t, in your opinion, acted fairly or appropriately then it will be a matter for the Independent Betting Adjudication Service. The Customer should finally contact the relevant gambling commission, stating that it has a “regulatory complaint against BetVictor”. If the Customer specifies that it is “lodging a dispute against BetVictor”, the Customer would be referred to IBAS for resolution. In 2007 IBAS became legally endorsed and works alongside the Gambling Commission and although its rulings and decisions have no legal enforceability, in an era where bets are viewed as legally binding contracts, any judgement made by IBAS would carry significant weight in any legal dispute. In order to refer an issue to IBAS the customer must. Richard Hayler, Chief Executive of betting adjudication group IBAS, has backed the Malta Gaming Association’s (MGA) ‘Alternative Dispute Resolution’ ADR scheme, as a positive directive for the European jurisdiction’s online gambling frameworks. A key initiative for 2018, this week the MGA enforced all its licensed incumbents to adhere to the new consumer dispute policies.
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- Wednesday, December 9, 2020View from the Panel: Effective Consumer ProtectionIBAS's longest serving Adjudication Panel member George White considers the practical difficulties o...
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- Thursday, November 19, 2020IBAS WELCOMES SAFER GAMBLING WEEK - 19th - 25th NOVSafer Gambling Week runs from 19th - 25th November and encourages everyone who participates in gambl...
- Saturday, October 10, 2020Thoughts on World Mental Health DayIf gambling is affecting your mental health, don't hold back in looking for and making the most of t...
- Tuesday, July 21, 2020ADVICE FOR GENESIS GLOBAL'S UK CUSTOMERSStatement from IBAS concerning the reported interim suspension of Genesis Global's UK operating lice...
- Wednesday, July 15, 2020Chairman's View: Parliamentary ReportsIBAS Chairman Andrew Fraser reflects on the recent publication of a series of Parliamentary reports ...
- Monday, May 18, 2020SETTLEMENT OF ANTEPOST FOOTBALL BETSIBAS encourages consumers who believe their season-long football bets have been treated unfairly to ...
- Tuesday, March 17, 2020EFFECTS OF CORONAVIRUS OUTBREAK ON THE IBAS SERVICEIBAS is aiming to maintain as full and effective a dispute resolution service as possible, despite t...
- Tuesday, May 7, 2019AGE AND IDENTITY VERIFICATION RULES - UPDATEThe Gambling Commission has introduced new requirements for online gambling businesses which take ef...
- Tuesday, November 6, 20182017-18 ANNUAL REPORT MARKS 20TH ANNIVERSARYIBAS has published its 2017-18 Annual Report, 20 years after the leading dispute resolution service ...
- Monday, October 1, 2018IBAS WELCOMES PUBLICATION OF ADR STANDARDS AND GUIDANCEIBAS welcomes the publication of new standards and guidance for Alternative Dispute Resolution in th...
- Monday, June 11, 2018WORLD CUP 2018 - PITFALLS AND PREDICTIONSWith the biggest sports betting event of 2018 on the horizon, Jim Cremin reflects on the most likely...
- Wednesday, May 9, 2018BETTING COMMUNITY - BEN KEITHDuring the early stages of the 2018 Star Sports English Greyhound Derby at Towcester, Ben Keith, own...
- Tuesday, April 10, 201840TH NATIONAL BECKONS FOR CHAMPION SHOP MANAGER2018 Betting Shop Manager of the Year, Ron Hearn, spoke to Jim Cremin ahead of opening up the Charlt...
- Thursday, February 8, 2018REGULATORY VIEW - GAMBLING COMMISSION'S TIM MILLERGambling Commission Executive Director Tim Miller, launching the Responsible Gambling Zone within th...
- Wednesday, January 24, 2018BETTING COMMUNITY - SIMON ROWLANDS & MATT BISOGNOSimon Rowlands and Matt Bisogno, current and future Chairmen of the Horserace Bettors Forum (HBF) sp...
- Wednesday, January 24, 2018APPOINTMENTS TO IBAS BOARD OF DIRECTORSAndrew Fraser has been appointed as the Chairman of IBAS with effect from January 2018, while Elaine...
- Friday, December 29, 2017CRYSTAL PALACE v ARSENAL DISPUTESIBAS reminds consumers that it exists to consider and adjudicate on disputes only after every reason...
- Wednesday, December 13, 2017BETTING COMMUNITY - ANDY BENNETTBefore Jenningsbet's Ron Hearn's recent crowning as 2017 Betting Shop Manager of the Year, the last ...
- Tuesday, November 21, 2017View from the Office: Guide Stats for the BlindIBAS's Richard Hayler questions what a bettor can reasonably be expected to do to research informati...
- Tuesday, November 21, 2017BETTING COMMUNITY - TANYA STEVENSONJim Cremin speaks to betting industry all-rounder and broadcaster Tanya Stevenson, before taking her...
- Tuesday, November 21, 2017IBAS LAUNCHES NEW WEBSITEGambling-specialist Alternative Dispute Resolution (ADR) service IBAS today launched an updated and ...